What is your returns and replacement policy?
* * We only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item and send it to: Info@TheJubileeboutique.com
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
1. BELOW IS FEW REASON YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
- You have chosen a wrong size, wrong color and wrong type of gift
- Your order was placed 12 or more hours ago
- The image quality is considered good
2. EXCEPT FOR THE ABOVE REASONS PLEASE CHECK THE RETURN GUIDELINES BELOW:
Within 30 days of purchase. We can not offer refunds or exchanges past this timeframe.
Please contact us before returning an item.
To return your product, we require a receipt or proof of purchase, you should mail your product to address:
Jubilee Boutique, 53 Mintleaf Rd.
Levittown, PA 19056, United States.
Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
- The product was purchased in the last 30 days
- The product is unwashed, unworn and unused
- The product itself is defective OR the final product is different than the one you ordered.
Original condition is considered as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. Items are not scratched, wrinkled, deformed or damaged, …..
Goods exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
2.2) REFUNDS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
* LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.